Refund Policy for Talonguard Website
Thank you for using Talonguard’s tracking services. We aim to provide reliable and effective tracking solutions for individuals and organizations. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions governing refunds for our tracking services.
- Refund Eligibility:
a) Subscription Services: If you have subscribed to our tracking services on a recurring basis (e.g., monthly or annually), you may be eligible for a refund under the following circumstances:
i. Initial Subscription Period: Within the three days from the date of your initial subscription, you are entitled to a full refund of the subscription fee if you are dissatisfied with our services.
ii. Renewal Subscriptions: For subsequent renewals of your subscription, you may request a refund within [X] days of the renewal date. In such cases, we will prorate the refund based on the remaining days left in the subscription period.
b) One-Time Purchase Services: If you have made a one-time purchase for specific tracking services, you may be eligible for a refund under the following circumstances:
i. Request for Refund: You may request a refund within three days from the date of the purchase if you are not satisfied with the provided tracking services.
ii. Service Performance: If our tracking services fail to meet the stated performance and functionality, you may be eligible for a refund within three days of the purchase date.
- Refund Procedure:
a) To request a refund, you must submit a refund request to our customer support team at [email protected]. Your request should include the following information:
i. Your full name and contact information. ii. Order or subscription details, including the purchase date and transaction ID. iii. The reason for the refund request, providing specific details about the issue you encountered.
b) Our customer support team will review your refund request and may reach out to you for additional information if necessary.
c) Refunds will be issued using the same payment method used for the original transaction. Please allow 10 business days for the refund to process.
- Non-Refundable Items and Exceptions:
a) Customized Services: Any tracking services that have been specifically tailored to your individual needs or requirements may not be eligible for a refund.
b) Exceeding Refund Eligibility Period: Refund requests received after the specified refund eligibility period will not be considered.
c) Third-Party Services: Please note that any fees or charges associated with third-party services or products integrated into our tracking services are non-refundable.
- Dispute Resolution:
a) We value your satisfaction, and in the event of any disagreement or dispute regarding a refund, we encourage you to contact our customer support team at [email protected] to attempt to resolve the matter amicably.
b) If a resolution cannot be reached through direct communication, the dispute will be subject to the governing law and jurisdiction specified in the Terms of Use.
- Policy Changes:
Talonguard reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our tracking services after such changes will constitute your acceptance of the revised Refund Policy.
If you have any questions or concerns about our Refund Policy or the refund process, please contact us at [email protected].
By using Talonguard’s tracking services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
